Troubleshooting
Had Starlink before? Here’s why there’s no free month
Moving house, starting over at a second home or coming back after a break doesn’t reset this rule.
Short answer
The free month is only for people who have never been a Starlink subscriber. If you’ve had a subscription before, at any address and for any length of time, you don’t qualify.
“The Referred Subscriber is not, and has never been, a Starlink subscriber.”
“You must be a new Starlink customer. Existing or returning customers are not eligible.”
Common situations
| Situation | Free month? | Why |
|---|---|---|
| Had Starlink at an old address, moving to a new one | No | You’ve been a subscriber before |
| Cancelled last year, want it back | No | Returning customers aren’t eligible |
| Adding a second home on top of your current plan | No | You’re already a subscriber |
| Used Starlink on a friend’s or family member’s account, never had your own | Can apply | You haven’t been the subscriber yourself |
| Not sure if you ever subscribed | Check first | Search your email for old Starlink receipts |
What you can still do
Order Starlink if it’s right for you. Just budget for month two at full price. starlink.com shows the price for your address at checkout.
What won’t work
A new email address, a different name on the account or someone else’s details. Starlink’s terms forbid getting around the eligibility rules.
Questions people ask
I had Starlink years ago. Does that still count?
Yes. The rule is that you are not, and have never been, a Starlink subscriber. There’s no time limit in the terms.
My spouse had Starlink, not me. Can I get the free month?
The terms talk about the subscriber: you, as the person ordering. If you’ve never had your own subscription, the rule about past subscribers doesn’t rule you out. Order on your own account, with honest details. Never borrow someone else’s.
Can I open a new account with a different email to get it?
No. That would be trying to get around the eligibility rules, which Starlink’s terms forbid. It can also cost the person who shared the link their reward.